Effective Date: 09.07.2024

Thank you for choosing Mr Raven. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how MR RAVEN LLC (“we,” “our,” “us”), represented by Andriy Knyazev, collects, uses, discloses, and safeguards your information when you visit our website [https://mr-raven.com/] and use our services, including our mobile application available on Google Play and App Store.

1. Information We Collect

Personal Data:
We may collect the following types of personal data:

  • Name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information
  • Account credentials (username and password)

Sensitive Data:
While we do not generally collect sensitive data, we may process information regarding your preferences and purchase history to improve our services.

2. How We Collect Information

We collect information when you:

  • Create an account on our website or app
  • Make a purchase
  • Subscribe to our newsletter
  • Contact our customer support
  • Use our website or app (through cookies and tracking technologies)

3. Use of Information

We use the information collected to:

  • Process and fulfill your orders
  • Communicate with you, including customer support and service-related notices
  • Send promotional materials if you have opted in to receive them
  • Improve our website, app, and services
  • Comply with legal obligations

4. Disclosure of Information

We do not sell your personal information. We may share your information with:

  • Service providers assisting in operating our website, conducting business, or servicing you (e.g., payment processors, shipping companies)
  • Legal authorities when required by law
  • Other parties with your consent or as disclosed at the time of data collection

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption of sensitive data
  • Secure access controls
  • Regular security audits

6. Data Retention and Deletion

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. You can request the deletion of your personal data by contacting us at head@mr-raven.com.

7. User Rights

Under the General Data Protection Regulation (GDPR) of the European Union, you have the following rights:

  • Access: You can request access to your personal data.
  • Correction: You can request corrections to inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data.
  • Restriction: You can request to restrict the processing of your personal data.
  • Portability: You can request to transfer your personal data to another entity.
  • Objection: You can object to the processing of your personal data for direct marketing purposes.

To exercise these rights, please contact us at head@mr-raven.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website with a new effective date.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: head@mr-raven.com

This Privacy Policy was last updated on 09.07.2024